Shipping & Returns
UK Return Policy
1. Return Period: All items purchased from The Roofers Granddaughter in the UK can be returned within 14 days of receipt of shipment.
2. Condition of Returned Items: Products must be returned in the original condition they were received, including all accessories, packaging, and documentation. Items should be unused and in a sellable condition.
3. Return Shipping: Customers are responsible for return shipping costs. The Roofers Granddaughter does not offer pre-paid return shipping labels. It is recommended to use a trackable shipping method and keep a copy of the return tracking number.
4. Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
5. Exchanges: If you need to exchange an item for the same item, please contact our Customer Service at keeley@theroofersgranddaughter.com. Customers will be responsible for the shipping costs of returning the original item and sending the exchanged item.
6. Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact our Customer Service immediately at keeley@theroofersgranddaughter.com. We will guide you through the necessary steps and may provide additional return options.
7. Non-Returnable Items: Certain items, such as clearance or sale products, may be exempt from being returned. Please refer to the product listing or contact our Customer Service to confirm.
8. Return Address: Please send your returns to:
4, Mill House, 26 Dunstable House, London, TW9 1UH
Ensure you include relevant details like the order number, your name, and contact details inside the return package. Please email keeley@theroofersgranddaughter.com to inform us that you are returning your item.
9. Questions: For any questions or clarifications about our return policy, please contact our Customer Service at keeley@theroofersgranddaughter.com.
10. Pre-order items. As pre-order items are made to order we are unable to offer refunds. We are however able to offer an exchange or store credit.
Global Exchange Policy
While we don't accept returns outside of the UK, we are pleased to offer an exchange option. If you're not entirely satisfied with your purchase, please contact us at keeley@theroofersgranddaughter.com within 14 days of receiving your item to initiate an exchange.
Please ensure the item is unused, in its original packaging, and in the same condition that you received it. Note that return shipping costs are the responsibility of the customer. Our customer service team is here to help guide you through the process. We strive to make your shopping experience with us seamless and enjoyable.
Our address for all exchanges is:
4, Mill House, 26 Dunstable House, London, TW9 1UH, United Kingdom
Shipping
Please allow 1 day for processing each order.
| UK | £4 |
| USA | £19 |
| EU | £14 |
| All other regions | £14 |
Please note: While we do our utmost to ensure your orders are processed swiftly, we rely on third-party couriers for delivery. As such, all shipping times provided are estimates and may be subject to change due to factors beyond our control. We appreciate your understanding and patience. Always feel free to reach out to our support team with any questions or concerns regarding your shipment.
Local Taxes and Duties
While we are dedicated to making your shopping experience as easy and enjoyable as possible, please be informed that your order may be subject to local taxes, customs duties, and other fees upon delivery, depending on your country’s regulations.
Please note that these charges are not included in the prices displayed on our website, nor are they covered by The Roofer's Granddaughter. They are the sole responsibility of the customer and will be collected by your local customs office or the courier at the time of delivery.
We highly recommend customers to familiarise themselves with their country's import laws and charges before placing an order. By making a purchase on our website, you acknowledge and agree that you will be responsible for any customs duties, taxes, and additional import fees incurred.
Our team values transparency and we strive to ensure that there are no hidden charges when you shop with us. However, we have no control over these charges and cannot predict their amount.
Need Further Assistance?
If you have any questions or concerns about our delivery policy or need further clarification regarding potential import taxes and duties, don't hesitate to get in touch with our customer support team. We're here to help you every step of the way.
Thank you for shopping with us, and we appreciate your understanding regarding local taxes and duties. We look forward to serving you and bringing the best products right to your door!